Challenge
ETH Zurich, a globally recognized university, faced the need to replace its existing web analytics tool, which had ceased further development. At the same time, the university outlined new requirements, emphasizing a high level of user-friendliness, simple and intuitive usability, and heightened data protection measures.
Solution
After careful consideration, ETH chose Piano Analytics for its outstanding user-friendliness, adaptable tool configuration, and adherence to data protection standards. The longevity of Piano Analytics, with over 20 years in the market and continuous development, suited the needs of the ETH managers. The exceptional support and commitment to data protection further influenced the university's decision. Piano Analytics seamlessly addressed the intricate requirements of various departments at ETH.
Advance Metrics guided us efficiently through the migration and has become an invaluable sparring partner for our project management, internal development team and users. Our team is very satisfied with the training and Piano Analytics as our new web analytics software.
Philippe Winter-Fabian
Web Analytics & Performance Management
Results
Advance Metrics provided comprehensive training, enabling over 300 ETH users to independently analyze data, understand the tool's capabilities, and make informed, data-driven decisions. The flexibility and user-friendliness of Piano Analytics facilitated the creation of customized reports, allowing users to tailor outputs to their specific needs. This successful implementation has positioned ETH Zurich to leverage valuable insights for its ongoing initiatives.
